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The Production Board

Lead Product Manager / Technical



IT, Product
Posted on Tuesday, June 13, 2023

What You’ll Do:

As the sole (“founding”) Product leader at Brightloom, you will be a key leader in envisioning and achieving Brightloom’s successful future. You will partner closely with key leaders and the executive team to envision, vet, drive, and deliver Brightloom’s product roadmap. You’ll partner with engineering and data science teams on the development of an innovative, high performance, scalable, and extensible software platform for Brightloom’s restaurant brands that leverages data and machine learning to generate insights and drive personalization for their guests. This platform and set of capabilities is at the heart of Brightloom’s mission to transform the customer experience and enable business growth on behalf of our brands at a global scale.

About You:

  • Bachelor’s degree or equivalent experience.

  • 8+ years of software product management experience; preferably within a product team, professional services firm or similar environment.

  • Orchestrating the collaboration of external stakeholders and cross-functional teams, including data science, software engineering, and design is second nature to you

  • You are proven in leading product strategy, maintaining roadmaps, articulating requirements, delivering customer-facing experiences, and managing product tradeoffs

  • You operate independently while proactively identifying roadblocks and engaging leaders for help.

  • You can lead a technical and executive team through the creation and delivery of a product vision, strategy, and long-term roadmap.

  • You have developed technical requirements for marketing technology and/or analytics features/products.

  • You’re a valuable contributor to engineering discussions around technology decisions and product tradeoffs

  • Strong critical thinking skills and analytical/quantitative skills, including proficiency pulling, manipulating, and analyzing data using SQL, spreadsheets, etc

  • Strong verbal and written communication skills. Able to concisely communicate with and influence stakeholders, engineers, partner teams, and executives

  • You thrive on the opportunity and adrenaline rush of a fast paced startup where ambiguity and frequent change of a nimble, adaptive business prevail

Bonus Points:

  • You have built software products for the restaurant industry

  • Understanding of data science, applied predictive models, and machine learning systems

  • Background in software architecture/design and software/systems engineering

  • Experience using digital marketing technologies like CRMs, CDPs, Campaign Management, and/or digital analytics to generate business results

About us:

Brightloom is a VC and Starbucks-backed Saas startup built on the foundation of the ground-breaking customer engagement strategies first developed at Starbucks and proved to be the gold-standard in the industry. Leveraging that IP and expertise, Brightloom has developed the most effective restaurant customer segmentation engine on the market and is building a robust platform to enable restaurant brands to make better, data-science-driven and AI-assisted decisions to grow their business. Brightloom’s technology is used to drive growth strategy and customer engagement with global and national brands, as well as a growing number of local and regional brands. With Brightloom, restaurant operators from your neighborhood favorites to world-renowned brands are empowered to make sense of their data and elevate their strategy like never before.

What We Offer:

  • Fun, creative and collaborative remote work environment

  • Competitive pay and equity/stock options

  • Health, Dental & Vision Insurance Coverage

  • Life Insurance, Short-Term Disability, Long-Term Disability

  • Phone/Internet Reimbursement

  • Home Office Refresh Reimbursement

  • Employee Assistance Program

  • Flexible Spending Account & Health Savings Account

  • Flexible Time Off + 14 paid company holidays

  • 401(k)

Brightloom is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.